A Call for all "Digital Coaches"…

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Hat Tip to Jan Wilkening!

 

Seth Godin, hammers the nail firmly on the head with his post on digital coaches.  Seth notes the following:

1. Digital technology, especially computers and cell phones, can dramatically increase productivity.
2. More and more users of digital technology are small firms or individuals.
3. The vast majority of users of digital technology are totally lame in getting the most out of the investment of their time and money.

Typical responses…..

“Oh, I didn’t know I could do that.”

“You mean I don’t have to manually type my address book in by hand?”

“There are graphs in Excel?”

“Gmail is free?”

Seth makes the point that we need need more “digital coaches”. Not techies but driven, motivated and switched on enthusiasts. These people are are “Gifted Amateurs”

Gifted amateurs use technologies such as blogs to easily communicate with loyal customers. They also use sites such as Technorati to actively “listen” to conversations surrounding their own businesses on the web.

Are you a gifted amateur or digital coach?. Show yourself on Seth showcase for digital coaches…

Books for January 2008 – Seth Godin & Nick Carr

I’m looking forward to reading Seth Godin’s new book, “Meatball Sundae – How New Marketing Is Transforming The Business World”.

Synopsis:
What is a meatball sundae? It’s something messy, disgusting and ineffective, the result of combining two perfectly good things that don’t go together. Meatballs are the basic staples, the things people need, the stuff that used to be marketed quite well with TV and other mass market techniques. The topping is new marketing: MySpace, websites, YouTube, and all of the magic that CEOs wish would shine atop their companies.

The problem? New marketing is lousy at selling meatballs.When confronted with the myriad opportunities presented by new marketing, people usually ask ‘How can we make this stuff work for us?’ This, as Seth Godin explains in his remarkable new book, is exactly the wrong question. Mapping out 14 trends that are completely remaking what it means to be a marketer – and by extension transforming what we make and how we make it – Godin shows how the question for any thriving 21st century business must be: ‘How can we alter our business to become an organization that thrives on new marketing?’ Meatball Sundae is an essential guide to the fundamental shift taking place in the marketing and business world, and shows you how to align your business to it.

Hugh has posted a great interview with Seth regarding the new book

The other book I’m really looking forward to is, “The Big Switch – Our New Digital Destiny”  by Nick Carr

Synopsis:
In this eye-opening look at the new computer revolution and its consequences, Nicholas Carr explains why computing is changing and what this means for all of us.A hundred years ago, companies stopped producing their own power and plugged into the newly built electric grid. The cheap power pumped out by electricity providers not only changed how businesses operated but also brought the modern world into existence.

Today a similar revolution is under way as companies dismantle their private computer systems and tap into rich services delivered over the Internet. Computing is turning into a utility. The shift is remaking the computer industry, bringing competitors like Google to the fore and threatening traditional stalwarts like Microsoft. The effects will reach further as cheap computing changes society as profoundly as cheap electricity did. In this lucid and compelling book Carr weaves together history, economics and technology to explain the “big switch”.

Get your pre-orders in.

Battelle’s 2008 Predictions

John Batelle publishes his predictions for the year ahead. What’s so special about that I hear you ask?  John has a very good track record of predicting future web trends.

So what are the trends in 2008?

John predicts that web-based advertising businesses will in fact enjoy significant gains in 2008. These gains, however, will not be evenly distributed. The markets will reward innovation and growth in new forms of advertising, and punish those who are seen as not having a strategy. (Recall that Google took off as an advertising business in the doldrums of 2002-2003).

This means it will not be an easy market for major public debuts. But we will see at least one, if not two new IPOs (for more see below).

2008 will also be seen as the year that proves Conversational Marketing as a new form of advertising and by the end of the year, adding value to a customer’s life through marketing will be seen as a necessity as opposed to an experiment. This is the logical extension of the search marketing revolution to all forms of marketing, well beyond direct response and the fulfillment of declared intent.

2008 will be the year of integration indigestion for the majors, and as such, it will mean M&A will slow down for those companies. All those advertising-based acquisitions in 2006-7 will have to start to pay off, and the results will be uneven to say the least. For specifics, see below.

Another trend we’ll see is the continued erosion of the traditional mobile oligarchy. But despite the best efforts of Android, not much will get done this year. Don’t worry, though, by 2009, we’ll finally see a mobile web worthy of a serious development economy, one that looks a lot like Web 2 looked in 2005.

As for the Web 2.0 world, we’ll see a ton of venture funded companies go by the wayside. This is healthy and normal. It’s been a few years since the funding wallets opened, and it’s quite normal for companies that couldn’t get lift off by year two or three to close their doors. We’ll also see an uptick in acquisitions, as the boards of companies that that thought they were worth tens or hundreds of millions of dollars decide to settle for decent returns. This will be particularly true for media and advertising related businesses, who will find home at large media companies that are traditionally not eager to pay significant premiums.

Now, given these trends, on to the major advertising- and search-driven Web companies:

2008 will be the year Wall Street gets frustrated with Google. The company has incredible numbers, and will continue to impress, but analysts, tired of bidding up the stock, will start to question the company’s myriad ocean-boiling projects – after all, it’s merely trying to reinvent Health, Energy, Telecom, IT (both consumer apps and OSes), and a few other major portions of the GDP. Look for a few querulous analyst reports and even a few downgrades by the end of the year, as Wall Street finally comes out of its honeymoon stage with Google and demands that the company consolidate its control in marketes where profits are secure: Search and Adsense. Look for complaints about profits and integration (or lack thereof) with regard to Doubleclick, and at least one major product flop that gets analyst tongues wagging. Google will continue to struggle with its display advertising business, at least as it is traditionally understood, in part due to a culture conflict between its engineering-based roots and the thousands of media-saavy sales and marketing folks the company has hired in the past two years.

Yahoo, meanwhile, will spend most of 2008 trying to figure out what to do with what it bought in 2007, and attempting to articulate a strategy that is anything but "we have 500 million users, so we must be important." By mid year, it will have succeeded, in part due to a clarification of its approach syndicated advertising (ie, how it will beat Google by delivering better than AdSense can to key partners). All the the big players in the advertising platform business – Yahoo, Google, AOL, Microsoft – are looking to monetize the magic middle of web traffic – high volume, but low CPM. Yahoo has access to a ton of this traffic, but in 2007 it couldn’t seem to figure out how to make it pay (more). Right Media, Blue Lithium, etc, are all plays to this (as are aQuantive and Doubleclick and Tacoda and Quigo and…) In 2008, Yahoo will figure out a promising start. This is critical, because Yahoo will finally admit to itself that in the battle between Microsoft and Google, it is an increasingly minority player, and will need to bulk up to compete. By year’s end, Yahoo will have combined in a major way with another third party, and it won’t be either of the two aforementioned companies.

In 2008, Microsoft will fail to gain much traction in anything that is Web related. This will frustrate Wall Street and Microsoft’s employees to the point of several key executive defections. Sound like last year? Yes, with one key difference. In 2008, Microsoft will finally figure out what do to with aQuantive, and by the end of the year, it will be clear what the company must do with it: Let it free. Yup, but this time, it will be as a public company that is majority owned by Microsoft, with fresh contracts to execute against MSN’s inventory, both owned and operated (O&O) and syndicated (Digg, Facebook, etc.). Yeah, I’m going out on a limb here, but what the hell.

Now, what about current media darling/punching bag Facebook? Ahhh, this is a tough one. First, the company will suffer from a serious identity crisis, as it realizes it must change its core DNA from tech- and founder-focused startup to media-focused Real Company with Lots of Employees. This is not a new story, Google went through it in 2003-2005. But not many companies make the transition without serious collateral damage. Second, the company will find itself stuck in the hell of pre IPO preparations, again, like Google in 2003-4. This will frustrate company leaders to the point of looking for a CEO whose job is, in essence, to talk to Wall Street. But until Facebook figures out a way to justify its lofty valuation, this hire will be stymied. In short, the most important short term focus for the company in 2008 will be solving for the Social Ads quandry. (By this I mean how to build the equivalent of a AdWords and AdSense for the "social graph.") Though it will take promising steps, the company will fail to get it just right, at least by the end of the year and all by itself, but it will still find itself profitable and on the path toward an 2009 IPO. By mid 2008, there will be very serious rumors about an acquisition battle over the company between Google and Microsoft. But Facebook will play the middle, and most likely cut a deal with a third party, which despite the strong relationship with Microsoft, could well be Yahoo or a smaller but growing company that looks a lot like Facebook. Also, look for Facebook to make a run at NetVibes.

And AOL? As with aQuantive, Platform A will go public, if the markets allow (see trends). The rest of AOL will be sold or folded into Time Warner in ways that, regrettably, will finally signal the end of the original Case-ian dream.

Finally, what to make of Newscorp/FIM? Major problems will become apparent by early in the year, and those problems have to do with structure: Who is really in charge of "Fox Interactive", and what does that mean? What about Dow Jones? There will be a battle for control over all of Newscorp’s interactive assets, one that will limit the company’s ability to execute any clear strategy. That said, MySpace will make a comeback of sorts, and look for it to cut a very important deal in 2008 with regard to its future. This could even be – yes I’ll say it – a spin out of the company as an independent public entity.

IM here! Messaging brings business benefits to your blog

During a conversation earlier today, I was still surprised to find that many executives still fail to see the business benefits that Instant Messaging (IM) can bring to the workplace. Or, as an additional way for your potential customers to contact you.

IM is wildly popular with home users, but in a business environment the ability to communicate with colleagues in real time can derive real benefits. However, corporate managers and network administrators still remain divided over its utility in the business world.

IM presents some of the same benefits to business users as to home users: it allows you to communicate with colleagues, customers and partners at a distance in real time, like the telephone, while avoiding expensive long distance charges that apply during normal business hours. The growing popularity of Voice over IP (VoIP) services is taking some of this advantage away, as firms can now use the Internet to place telephone calls at a substantial savings over the traditional phone system, e.g. Skype 

Nevertheless, IM continues to be the communications method of choice for many because it provides more of a “personal” link than email, while being a bit less intrusive than the telephone. IM is handy for dual communications. For example, you can get information from a colleague via IM while you’re on the phone with a customer, without having to disrupt the telephone conversation.

For the small firm, IM can provide many benefits which are listed below:

  • Allows for "instant" communications between people. This can save time and money as you can resolve questions or problems immediately.
  • Transmits messages fast enough to allow for natural flowing conversation. Once you get he hang of it, you can easily hold simultaneous IM sessions with multiple people!
  • Eliminates long distance phone charges. Use of the IM over the Internet can eliminate costly long distance charges.
  • Reduces the amount of email sent and received throughout the day. Many people want an answer to a simple question quickly. IM provides this capability to facilitate quick and easy communication.
  • Ability to determine who is online and ready for a message. The ability to set a presence indicator is a standard feature of IM applications. You can easily see whether someone is available to chat with you.
  • Gives you another method to stay in contact with your customers and improve their shopping or support experience on your web site. The benefits are unlimited when you integrate IM with your existing web site or blog. The IM tool can be used to assist in sales on e-commerce sites. It can be used to answer support questions and even to push content (URLs or web pages) to the customer.

If your business is already using Windows Live Messenger (formerly MSN Messenger) You can embed Messenger IM controls directly on your site. This will allow potential customers on the Web to reach you in Messenger by showing your Messenger status on your web site, blog, or social networking profile (Very Cool)

The IM Control runs in your web browser and lets your site visitors message you without installing Messenger first. Windows Live IM controls support IE6, IE7, and FireFox 2.0 on Windows and FireFox 2.0 on Mac OS with support for 32 languages.

I have embedded the code over at my other blog. http://www.jasdhaliwal.com.  Feel free to IM me when I’m online.

To embed Windows Live Messenger controls on your own web site or blog, follow the instructions below:

(Hat Tip to Andy Logan)

1.Go to http://settings.messenger.live.com/applications/websettings.aspx. Sign in with your Windows Live ID, or create a Live ID if you don’t already have one

2. Turn on your Web settings to show your presence and receive IM from the Web.  (Note that if you turn on Web settings, anybody on the Web can see your presence and send you IM messages.

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3. Pick a way to show your presence.

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4. Copy the HTML from the page and post it on your Web site.

5. When a visitor comes to your page, they can click on “Begin a conversation” to start sending you IM.

    Note! The IM Control lets anybody on the Web to IM you. If somebody you don’t know sends you a message, you will see a warning like below in Messenger. The IM Control lets people you don’t know reach you. If you don’t want people you don’t know to send you messages, then don’t allow messages such as this one. If you want to always enable new users to IM you from the IM Control, then allow messages from unknown senders.

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Caveats:

Children and family safety setting users cannot turn on the settings for the IM Control

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Do small firms really need a website?

Thanks to all for sending me a link today’s BBC News article, discussing whether small firms really do need a website?

The evolution of the Web is changing the way consumers are interacting with web sites and businesses. Online tools such as blogs, podcasts and wikis are allowing consumers to ‘actively’ contribute and participate whilst online. In essence, the web today has become more ‘social’.

As the BBC article states, just over half of the UK’s small businesses have a web presence. Indeed, this a very small number the vast majority of those with websites offer nothing more than an ‘online brochure’.
A few pages of business description, a list of goods or services for purchase and some contact details. As a consumer with endless choices to purchase good and services, why should I buy from you?

Unless a small business can offer something ‘different’, there is absolutely no reason for them to spend any time on your site. Businesses such as Wiggly Wigglers and English Cut are great examples of small firms who have used social tools to differentiate their businesses online. Indeed, both businesses have grown virally because of it and have established strong brands in each of their business areas.

The founders of both businesses have capitalised on the ‘social’ aspects of the web, along with an interesting way of revealing the nature of their businesses in a compelling way. Both firms create regular online content in terms of blog posts or podcasts which are read and listened to by their Internet audience. This ever growing audience has access to content which is timely, relevant and interesting. If the audience enjoys what it reads or listens to, it is more likely to make a purchase and five times as likely to tell others about it. Blogs and podcasts allow a small business to start a conversation around their own businesses. More importantly, it also allows them to shape the conversation, which may have not existed before, or was badly delivered in the past.

It is important to note, that creating compelling content requires considerable commitment and time. Wiggly Wigglers and English Cut were not overnight successes. It took a few years, before they were able to reach the hearts and minds of their respective audiences. They succeeded because they had something interesting to say and the social tools allowed them to tell their business stories easily,quickly and allowed their audience to also take part in shaping their business story.

If you already have a very close and tight relationship with your customers, these social tools may not be useful to you. However,  for the vast majority of small firms hoping to grow their businesses and access new markets, such tools are becoming a necessity in order to differentiate and eventually compete in the global market place.  Thus, to conclude I think it is very important for small firms to have a website today if they want to grow their business and reach new markets.  Using social tools can help. However, the small firm will need to think of interesting ways to reveal the nature of the business they are in, offer unique glimpses and insights into their industry. Customers demand some kind of value. Creating good and useful content can help to create that value.

Read excerpts of interview with Heather Gorringe, founder of Wiggly Wigglers below, as well as an excerpt of an interview with Tom Mahon, founder of English Cut.

Interview with Heather Gorringe (Heather Gorringe)

Interview with Tom Mahon (English Cut)

Facebook stats for the UK, 6,407,580 members

Hat tip to Paul

Using the Flyers Pro application on Facebook, Paul has extrapolated some interesting statistics that are probably not available elsewhere. Thanks to Damien Mulley’s blog post for the idea.

Sex
6,407,580 people in the UK
2,320,200 are male
2,789,540 are female

Age
3,241,800 men between 18 and 25
1,565,520 women between 18 and 25
907,620 men between 25 and 35
1,006,420 women between 25 and 35
227,220 men and women between 35 and 60

Professional vs student
5,160,740 who are not students
295,260 are in High School
447,820 are in college
503,760 Alumni

As you can see, the ratio of professionals to students is extremely high. This is something that LinkedIn enthusiasts should take note of. It’s hardly surprising Facebook is targeting universities via their O2 relationship.

Relationship status
906,980 men registered as single
826,620 women registered as single
638,740 men in a relationship
907,400 women in a relationship
276,840 men who are married
414,740 women who are married

Religion
545,240 Liberals
251,320 Moderates
216,660 Conservatives

London network
1,503,979 people in the London network
577,380 are male
665,180 are female

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Web 2.0 Summit 2007 – A conversation with Mark Zuckerberg

A fascinating interview with John Battelle and Facebook’s Mark Zuckerberg at this week’s Web 2.0 Summit. Mark elaborates on his interpretation of mapping the ‘Social Graph’ and confirms that Facebook is looking to develop an advertising model. The video is over 30 minutes long but worth watching to gain some insights into Facebook’s future direction. Also some great questions from Forrester’s Charlene Li!