Tag: Book Review

Personality Not Included – A Book Review

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“The moment that organisations lose  their personality is when their employees become “people” rather than individuals…”.

As many of my readers and friends know. I’m very much in touch with the “human side of business”, especially forming a connection with people. Revealing, the honest, sincere and human side of your business to your customers has repeatedly proved to be a good thing. It’s the key to delighting them and making sure they stay with us for a very long time.

Rohit Bhargava as an author is right up there with the likes of Seth Godin and Guy Kawasaki. Why? Because he tells it like it is. Jargon is left at the door and the book uses great worldwide examples of excellent personality branding. It’s nice to see an American author who shows a refreshing awareness that we all don’t live in America!

Wow. I must admit, Rohit actually had me at “hello” with this book. The book brings together, my own personal experiences of business differentiation. Learning, from companies such as Moo and Innocent Drinks (Also mentioned in the book). Rohit did an excellent job of drawing me in with his great writing style and a clear passion for the subject.

Throughout the book he provides many examples of businesses which are successfully using the techniques within the book. The case studies were almost enough to sell me the book alone. However, learning about each technique and then being given an interesting and detailed example of how each idea can be implemented in real life was fantastic. It was was great to see Steve, Hugh and the Blue Monster also getting a mention – Rock On!

Personality Not Included successfully leads the reader through the process of building a company personality. Rohit’s approach impressed me in a number of ways. Firstly he outlined all the key elements. I especially liked his “UAT Filter“- the three core qualities of a company personality:

  1. Unique
  2. Authentic
  3. Talkable

Spot on. Secondly, he presented great examples from several companies for each element.

As I finished reading Part 1, Rohit did something that many marketing writers do not usually do. He wrote a “Part 2?. The second part of the book focuses on how to put the discussion in Part 1 into action. To further guide the reader through the process, Rohit provides a number of tools and frameworks to help. The book is broken down into the following chapters:

Part One

Chapter 1 – Faceless used to work because big meant credible. This is no longer true

Chapter 2 – Accidental spokespeople are speaking for your brand – Embrace them

Chapter 3 – Uniqueness plus Authenticity plus Talkability equals personality. Use the UAT Filter

Chapter 4 – Backstories establish a foundation of credibility. You need onq.

Chapter 5 – Fear of change leads to barriers. Finding your authority overcomes them

Chapter 6 – Personality moments are everywhere and unexpected, but you must spot them

Part Two – (Putting Personality into Action)

• New Styles of Marketing (Ten Techniques are Described in Detail)
• Taking Theory Further (Tools and Guides to Accompany Chapters 1 – 6)

The key theme from the first half of the book is that personality matters, because it is the element of your brand that inspires loyalty more than any product feature or element of your service ever can.

Rohit reminds the reader, that consumers aren’t just buying a product or service from you. They are buying “into” a whole experience. If they find the experience positive, they are very likely to purchase again, and/or recommend your business to others. As a text book, Personality not Included could also be used to boost your own “Personal Branding”.

If you love Seth Godin, or Guy Kawasaki then you’ll love Rohit Bhargava. If you are looking for a refreshing and up-to-the-minute business read, then you could do no better.

To conclude, Bhargava’s marketing experiences with the world’s leading companies has produced the definitive book that explains “Personality Branding”, in a practical, understandable and actionable way. I can’t recommend this book highly enough for any entrepreneur, business person, or anyone who wants to better understand how ‘personality’ can impact a business.

If you are interested in learning more about this book, download the book’s intro. Or, purchase online from Amazon.

Web 2.0 Heroes – A book review

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The inside jacket of the book states:

“Web 2.0 is not about mass marketing. It’s about actually understanding the masses. And it’s not about controlling the message. It’s about engaging the audience and actually hearing what they have to say. It’s about enabling creativity, realizing a culture of contribution, and putting the user in control”.

Web 2.0 Heroes by Bradley Jones presents a series of edited interviews from a number of leading figures from within the Web 2.0 sphere (See below).  In most cases the interviewee is a person closely related to the company’s web strategy. The book builds on the Web 2.0 theme and asks. “What’s is coming next?”. A few of the interviewees discuss their thoughts on the Semantic Web and reflect on developing areas such as  Software plus Services (S+S).

Overall, the book presents a good perspective and is just over 250 pages.  I did enjoy the large number of quotes which are highlighted throughout the book. However, I would have liked to have seen some insights from the author, adding to the commentary of the interviewees. Bradley’s voice is somewhat missing! Nevertheless, an interesting read for anyone with an interest in the Web 2.0 sphere.

The Web 2.0 heroes include:

· Max Mancini – eBay

· Alan Meckler – Internet.com

· Eric Engleman – Bloglines

· Gina Bianchini – Ning

· Dorion Carroll – Technorati

· Raju Vegesna – Zoho

· Richard MacManus – Read/Write Web & Web 2.0 WorkGroup

· TJ Kang – ThinkFree

· Patrick Crane – LinkedIn

· Shaun Walker – DotNetNuke

· Biz Stone – Twitter

· Seth Steinberg – Meebo

· Joshua Schachter – Del.icio.us

· Ranjith Kumaran – YouSendIt

· Garrett Camp – StumbleUpon

· Rodrigo Madanes – Skype

· Rod Smith – IBM Corporation

· Tim Harris – Microsoft Corporation

· Bob Brewin & Tim Bray – Sun Microsystems

· Michele Turner – Adobe Corporation

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Book Review: Groundswell – Winning in a world transformed by social technologies.

For many businesses who have still yet to venture into the world of social media. “Groundswell” is a must read. The book cites a number of case studies which illustrate how companies are gaining insights, increasing revenues, lowering costs and engaging their customers within today’s Web 2.0 world.

Forrester analysts, Charlene Li and Josh Bernoff have produced the most up-to-book on the subject and present their findings in a clear and easy to understand format. Both demonstrate their expertise as analysts and writers and provide numerous data examples throughout the book.

What is a Groundswell?

Charlene and Josh define the Groundswell as:

“…a social trend in which people use technologies to get the things they need from each other, rather than from traditional institutions”.

 

The authors discuss why it important to participate in the “Groundswell” and why the “Groundswell” is happening now. The book begins with an overview into what “social media” actually is, and discusses many of the successes and the pitfalls that a company can go through during its journey. The book then offers steps that a business should follow to implement a successful social media strategy.

The book essentially examines how such tools threaten institutional power, and how individuals can use them to empower themselves and their businesses.

Many businesses foolishly believe that participating in social media is as simple as creating a blog, or being active in Facebook. Groundswell does a great job at explaining that creating a successful social media strategy is probably one of the most difficult things that a business can do and takes time and commitment

Hopefully by reading this book the business person will be well on their way to mastering the new dynamics of social media.

Truly, a well presented and written book that is a must read for anyone who wants to learn and utilise Internet marketing, as it exists today and will exist tomorrow.

So much so, I would say this is the most important book to be released since The Cluetrain Manifesto and Naked Conversations.

Buy it!

Book Review: Nick Carr’s Big Switch

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Nick Carr’s publisher was kind enough to send me a copy of his new book, “The Big Switch: Rewiring the world, from Edison to Google”. I have been reading the book on and off for the last few days. Overall, the The Big Switch is a very pleasant, thought provoking and easy read.

The book is essentially two books in one. In the “first” book, Carr discuss the move to “utility computing” (grid-based, aka cloud computing) and goes on to describe a number of historical analogies on how electricity utilities and grids were first introduced during the last century. The second “book” is made up of a series of essays on the social, moral and policy implications of our digital world. Though well researched, I found the first part rather boring.

With regards to utility computing, (Software virtualisation. Data Centre consolidation. IP connectivity. ITIL processes, hardware standardisation. Shared IT Services model). The idea sounds great and more and more enterprises are seriously starting to think about moving to this model for the future.

In the “second” book, (which I found very thought provoking) Carr, explores areas such as privacy, security and “market of one” opportunities and risks. He concludes that we are heading into a new era:

“In the years ahead, more and more of the information-processing tasks that we rely on, at home and at work, will be handled by big data centres located out on the Internet. The nature and economics of computing will change as dramatically as the nature and economics of mechanical power changed with the rise of electric utilities in the early years of the last century. The consequences for society – for the way we live, work, learn, communicate, entertain ourselves, and even think – promise to be equally profound. If the electric dynamo was the machine that fashioned twentieth century society – that made us who we are – the information dynamo is the machine that will fashion the new society of the twenty-first century”.

In both of Carr’s books, he treats Information Technology as a highly commoditised, yet essential service. The switch to Software as a Service (SaaS) model will have a profound effect on society and business, in the same way as cheap electricity had over a century ago. Carr argues that the switch to utility computing will shrink the workforce, lead to increasing income inequality, and destroy the middle class. This is fundamentally the thesis that he presents. However, Carr admits that it will take a couple of decades before businesses will be able to make the leap to this new cheap and ubitiquitous infrastructure based in the cloud.

“The Big Switch” is very well researched and extremely well written book. However, as was the case with Nick’s last book, “Does IT Matter?”, The Big Switch is designed with ideas to provoke the reader. Carr does not present any solutions to the above highlighted topics. However, his often controversial observations leave the reader with a large number of unanswered questions – This is of course where Nick Carr excels, encouraging debate amongst IT executives the world over.

I highly recommend getting a copy now that it is generally available.