Twitter has launched a new site dedicated to helping businesses to become au fait with the microblogging service. Twitter 101 A Special Guide is a great online resource that I would highly recommend to anyone looking to use Twitter as part of their social media mix.
Of particular interest are the getting started guide and the case studies from companies such as Dell, JetBlue, Etsy and others who share their insights of using Twitter. Also, of notable interest are the best practices guidelines.
Download the PDF deck here
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Author: Jas
Jas Dhaliwal is a highly experienced International Social Media Strategist. Currently working as AVG Technologies, Director of Communities and Online Engagement, he specialises in building and engaging with social communities across the web. Born and bred in London, he is passionate about technology and social anthropology. Prior to AVG, Jas launched the social media program for Microsoft’s MVP Award program. Jas holds a BSc (Hons) in Information Systems and has an MBA from Brunel University in London, England. You can follow Jas as @Jas on Twitter or on Google+
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